Frequently Asked Questions
What are the available shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT etc., or post upon request from clients. Shipping charges depend on weight and destination.
Do you have ISO 9001, ISO 13485, and CE approvals?
Yes, our products and manufacturing processes are compliant with ISO 9001, ISO 13485, and hold CE approvals to ensure the highest medical standards.
What is the minimum order quantity (MOQ)? Do you provide free samples?
We expect minimum orders to be at least US$500. However, for initial market testing, we can accommodate smaller sample orders. We offer free samples, but the cost of freight is to be covered by the customer.
Can I buy products that are not shown in your catalogue?
Of course you can. Simply send us pictures or samples of the similar products you require. Please note that custom requests may require a slightly longer delivery time.
Do you have stock for listed products? What are your payment terms?
Generally, we maintain stock for listed products as they are produced monthly. For payment: orders <= 800 USD require 100% advance; orders > 800 USD require 30% T/T in advance and the balance before shipment. We accept L/C, T/T, Western Union, and PayPal.