❓ Frequently Asked Questions
Q1: What are your primary shipping modes and associated charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or post upon request from clients. Charges depend on the volume and destination.
Q2: Do you hold quality certifications like ISO9001, ISO 13485, or CE approvals?
Yes, our products and facilities are compliant with international standards including ISO9001 and ISO 13485, ensuring high-quality orthopedic manufacturing.
Q3: What is the minimum order quantity (MOQ) and do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand the need for smaller sample orders for market testing. We can offer free samples, but the customer is responsible for the freight costs.
Q4: Can I purchase products that are similar but not shown in your catalogue?
Of course. You can send us pictures or samples of the required items. Please note that custom or non-catalogue items may require a slightly longer delivery time.
Q5: Is there stock available for listed products and what are your payment terms?
Generally, we maintain stock for every listed product. For payment: orders under $800 require 100% advance payment; for orders over $800, we require 30% T/T in advance and the balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
Q6: How can I ensure the accuracy of inventory before placing an order?
Stock levels depend on sales conditions. We recommend contacting our sales team for the most accurate and up-to-date inventory information before finalizing your order.
HBM Medical
