Frequently Asked Questions
Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
Q2: Do you have ISO9001, ISO 13485, CE approvals?
A: Yes, we maintain strict quality standards and hold the necessary industry certifications.
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be at least US$500. We understand that customers may need sample orders in the beginning; we offer free samples, but the client covers freight costs.
Q4: Can I buy products not shown but similar to your catalogue?
A: Of course, just send us pictures or samples. Please note that custom requests may require additional delivery time.
Q5: Do you have stock for listed products, or are they newly produced?
A: Generally, we have stock for most listed products, produced on a monthly basis. Inventory levels vary based on sales conditions, so we recommend confirming with our sales team.
Q6: What are your terms of payment?
A: For payments <=800USD, 100% in advance. For payments >800USD, 30% T/T in advance, balance before shipment. Accepted methods: L/C, T/T, Western Union, PayPal, etc.
HBM Medical
