Frequently Asked Questions
What are the available shipping modes and charges?
Normally, we ship via professional couriers such as DHL, FEDEX, UPS, TNT, or via postal services upon specific client request. Shipping charges depend on the weight and destination.
Do you hold international quality certifications?
Yes, we maintain high manufacturing standards and follow regulatory requirements for orthopedic devices, including relevant industry approvals for global distribution.
What is the minimum order quantity (MOQ)?
Standard minimum orders are expected to be at least US$500. However, we support new customers by allowing smaller sample orders initially to test the products in their local market.
Can I request products not shown in the online catalogue?
Certainly. If you require similar orthopedic products not currently listed, please provide pictures or samples. Note that customized or non-stock items may require a longer delivery timeframe.
What are the payment terms and stock availability?
We generally maintain stock for monthly produced items. For payments under $800, 100% advance is required. Above $800, we accept 30% T/T in advance with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.
Are free samples provided for quality testing?
We can provide free samples for evaluation; however, the client is responsible for covering the associated freight and shipping costs.
HBM Medical
