Frequently Asked Questions
● Q1: Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
● Q2: Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products meet international quality standards and certifications. Please contact us for specific documentation if required for your region.
● Q3: What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. We understand customers may need smaller sample orders to test market our products. We can offer free samples, but freight costs are not included.
● Q4: Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. Please note that this may require a longer lead time for delivery.
● Q5: Do you have stock for listed products, and what are your payment terms?
Generally, we have stock for listed products. Please consult our team for accurate inventory. Payment terms: <=800USD, 100% in advance. >800USD, 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
● Q6: How long is the typical lead time for custom orders?
Lead times vary based on product specifications and order volume. Once details are confirmed, we will provide an estimated production schedule.
HBM Medical
