Frequently Asked Questions
1Q: How do you handle shipping and delivery charges?
We typically ship through international couriers such as DHL, FEDEX, UPS, and TNT, or via postal services based on client requests.
2Q: Do you hold certifications like ISO and CE?
Yes, we maintain international quality standards including ISO 9001 and ISO 13485 to ensure the reliability and safety of our medical devices.
3Q: What is the Minimum Order Quantity (MOQ) and do you provide samples?
Our standard minimum order is US$500. We understand the need for testing and can provide free samples, though freight costs are covered by the client.
4Q: Can you produce items similar to our specific requirements if they are not in the catalogue?
Absolutely. Please provide us with pictures or physical samples, and we can manufacture custom products accordingly. Please note that custom production may require slightly longer lead times.
5Q: Is there stock available for products, and what are the payment terms?
We maintain monthly production cycles and usually have stock available. We recommend confirming inventory with our team before ordering. Payment terms: 100% in advance for orders under $800; for orders over $800, we accept 30% T/T deposit with balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
HBM Medical
