Q1
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2
Do you have ISO9001, ISO 13485, CE approvals?
Yes, we hold ISO 9001, ISO 13485, and CE certifications. We can provide official certificate copies upon your request.
Q3
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning in order to test market our products. We could offer the free samples, but do not pay the cost of freight.
Q4
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q5
Do you have stock for listed products, or are they newly produced? What are your terms of payment?
Generally, we have stock for every listed product, which is produced monthly, but it depends on our sales condition. It is better to ask our salesman for accurate inventory information. Payment <= 800USD, 100% in advance. Payment > 800USD, 30% T/T in advance, balance before shipment. Payment methods are via L/C, T/T, Western Union, PayPal etc.
Q6
How do you guarantee the quality and control standards of the medical devices?
Quality is our top priority. We implement strict quality control protocols throughout the entire production process. Each batch undergoes rigorous testing, inspection, and certification adherence in accordance with global medical standards before packaging and shipping.
HBM Medical
