Q1
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2
Do you have ISO9001, ISO 13485, and CE approvals?
Yes, our products are manufactured in strict compliance with international medical standards and we hold valid ISO 9001, ISO 13485, and CE certifications.
Q3
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test our products in their market. We can offer free samples, but do not cover the cost of freight.
Q4
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. Please note that this custom process might take a little longer for delivery.
Q5
What raw materials do you use for your locking plates and implants?
All our orthopedic implants, including locking plates, are fabricated using medical-grade Titanium Alloys or premium biocompatible Stainless Steel to ensure superior strength and safety.
Q6
How is the standard lead time for regular production orders?
For stock and standard orders, shipment is generally processed within 7-15 days. For specialized or larger customized manufacturing requests, the timeline typically ranges between 30 and 45 days.