Q1:
Would you please give some information on shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or post upon request from clients.
Q2:
Do you hold ISO9001, ISO 13485, and CE approvals?
Yes, the orthopedic surgical instrument set is fully complete with CE and ISO13485 certification, ensuring compliance with strict safety standards and international quality controls.
Q3:
What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand customers may need to place smaller sample orders initially to test the market. We can offer free samples, but do not cover the cost of freight.
Q4:
Can I buy products not shown in the catalogue but similar to your products?
Of course you can. Just send us the pictures or samples, though customization and special requests may take slightly longer for delivery.
Q5:
Do you have stock for listed products, or are they newly produced? What are the payment terms?
Generally, we maintain stock for listed products, which are produced monthly, depending on sales conditions. Please consult with the sales representative for precise inventory information. For payment: Payment <= 800 USD requires 100% in advance. Payment > 800 USD requires 30% T/T in advance with the balance due before shipment. We accept L/C, T/T, Western Union, PayPal, etc.
Q6:
What support and warranty do you offer on your orthopedic instrument sets?
We demonstrate our commitment to customer satisfaction by offering a 1-year warranty and online technical support for all our products to guide and assist you in the successful use of your products.