Frequently Asked Questions
Q1: How are orders shipped and what are the charges?
We typically ship via international couriers like DHL, FEDEX, UPS, or TNT. Shipping arrangements can be customized based on client requests.
Q2: Are your products certified?
Yes, we maintain high-quality standards. Please contact our sales team to receive copies of our ISO9001, ISO 13485, and CE certificates.
Q3: What is the minimum order quantity and can I get samples?
Our minimum order value is US$500. We do provide samples for market testing purposes; however, customers are responsible for the freight costs.
Q4: Can you provide products similar to those in the catalog?
Yes, we support custom requests. Please provide us with images or samples, and we will work to accommodate your specific needs. Please note that custom items may require a longer lead time.
Q5: What are your payment terms?
For orders under US$800, payment is required in full. For orders over US$800, we require a 30% deposit via T/T, with the balance due before shipment. We accept T/T, L/C, Western Union, and PayPal.