Q1: Would you please give some information on shipping mode and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or post upon request from clients. Shipping charges are calculated based on the destination and package weight.
Q2: Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products are manufactured under strict quality control standards and hold ISO 9001, ISO 13485, and CE certifications to ensure compliance with global medical regulatory requirements.
Q3: What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers may need to place smaller sample orders initially to test the market. We can offer free samples, but the cost of freight must be covered by the buyer.
Q4: Can I buy products not shown but similar to your catalogue?
Absolutely. You can send us your reference pictures or physical samples, and we will do our best to accommodate your requirements. Please note this may require a slightly longer delivery time.
Q5: Do you have stock for listed products, or are they newly produced? What are your terms of payment?
Generally, we maintain a regular inventory for standard products which are restocked monthly. However, this is subject to current sales conditions. We recommend contacting our sales representatives for real-time inventory updates.
Payment Terms: Payment <= 800 USD, 100% in advance. Payment > 800 USD, 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, PayPal, etc.
Q6: Do you support OEM/ODM customization services?
Yes, we offer comprehensive OEM and ODM solutions tailored to your specific orthopedic surgical requirements, including custom labeling, packaging, and specific dimension modifications.
HBM Medical
